Customer Satisfaction Survey Form >>          
 
The satisfaction of our customers is of essential interest for us and we aim to optimize our performance by continuous improvement.
Please support us by filling in the questionary to better fulfill your requirements in the future.
SR. NO. Criteria Rating
Very Good Good Satisfying Adequate Unsatisfactory
       1 the handling of your inquires      
       2 the handling of technical matters      
       3 the handling of your orders      
       4 Accessibility of marketing personnel      
       5 Understanding of your suggestions/ requirements      
       6 our ability and willingness to solve problems      
       7 our flexibility regarding change requests      
       8 the response time      
       9 our price level      
       10 the delivery times      
       11 the compliance with delivery times      
       12 the communication regarding delayed delivery      
       13 the delivery quality (wrong deliveries, differences in quantity)      
       14 the handling of your complaints      
       15 the product quality      
       16 Technical competence of sales executives      
       17 Behavior of sales personnel      
       18 the quality of our service performance / after sales      
       19 Interaction during complete execution of sale      
       20 our delivery and payment conditions      
       21 Quotation submission - Quality / Time      
       22 Follow ups / continuous interactions      
       23 Brochures and sales materials, technical      
Please let us know what is in need of improvement or what you like about PROTEGO: 
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